Shipping & Return Policy

Shipping for Canecraft Products

  • Free standard shipping on all orders $19+
  • Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
  • We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
  • We are unable to ship to PO Boxes or Amazon Lockers
  • In the case of a return, shipping charges are non-refundable

    Return/Exchange Policy for Canecraft Products

    • Return Eligibility (what is required to be eligible for a return)
      • Purchase must have been made directly with www.canecraft.com
      • All returns must be made inside product's warranty window
      • Issue must be confirmed with a Canecraft product expert using photos or videos for a refund request to be considered
    • Shipping charges are non-refundable
    • Customers may be required to pay cost of return label + restocking fee*
    • All purchases have a 30-day return window. Customer is responsible return label, Canecraft can issue a label but the cost will be taken out of the reimbursement.
    • An item must first be returned and received before a exchange or refund is processed
      • If a return is not received by carrier within 30 days after the request has been approved we will consider the return to be delinquent and a refund will not be processed. 
    • A return must be authorized by our support team in order to be eligible for a return.
    • Customers must report any issues with any product within the first 30 days of purchase. If any defects or damages at arrival are not reported within the first 30 days, the above warranties will not apply.
    • Items not returned in their original packaging and condition will not be eligible for a refund
    *restocking fee: items equal to or greater than 20lbs will be charged 20% restocking fee (20% of return price)

     

        NOTE: All returns MUST have Return Authorization to be credited. Please email us at hello@canecraft.com to request your Return Authorization.

          Cancellations for Canecraft Products

          • We try to ship orders as fast as possible.  We are happy to cancel your order if your shipment has not already been processed.
          • To cancel, please contact our customer support ASAP. All requests must be made within 2 hours of placing your order.
          • If an order has been processed, you will have to proceed with the return as outlined above.

            Credits

            Once your return is verified, Canecraft will issue a credit to the card used for the purchase. It can take up to 4 weeks for your card to be credited by the issuer.